FREQUENTLY ASKED QUESTIONS

Q. I’m a long way away – how do you build it without my car?

A. We do not need the vehicle at all for the build. Fitting takes a day if you come to us or we ship to you or a freight depot nearest to you.

 

Q. How does the shipping work? 

A. We send the tray or tray and canopy on custom made pallets. Any trays with drawer will have a stand to protect the drawer and tank from damage. We can send to a depot or business address with a forklift.

 

Q. I’m buying a new Landcruiser or Hilux – can the dealer fit it?

A. If the vehicle is getting built and is not in the country we can use our redirection code to get the vehicle bought to us pre-delivery for install of our products. The shipping costs will be lower and we do not charge for in house fitting at our workshop.

 

Tray FAQ’s

Q. How does the tray get mounted to cab chassis?

A. Our mounts bolt to the vehicle and then the tray bolts to the mounts. This eliminates any cracking.  When you fully weld mounts they tend to flex and crack this is why we bolt them.

 

Q. The tray size measurements are they OD?

A. Yes they go from front of headboard to back of tray.

 

Q. What sizes are the trays?

A. Our Landcruiser trays are 1850 wide and 1826 long for Dual- 2426 long for Single Cab. BT50, Ranger, Dmax, New Hilux, Colorado and Navara Dual Cab trays are 1915mm wide and 1800mm long, Space Cab is 2100 and Single Cab we offer 2400 and 2500.

 

Q. Can I change my tray/canopy between vehicles, different make/model?

A. Our trays and canopies allows for transfers between vehicles of similar lengths. For instance a BT50 package will fit a New Hilux. Similar model sizes listed in question above. If you keep buying Dual Cabs they will fit.

Please note that Landcruiser Tray Package cannot be interchanged with other vehicles such as a Hilux or a Ranger due to their unique height and width.

 

Q. Can I get the tray a custom length?

A. Unfortunately no – we have designed our tray for the optimal size in similar sizes to the dual cab genuine trays. We are mindful of rear overhang once a canopy is fitted and also GVM of the vehicles once loaded. Longer trays usually mean that the rear is subject to more weight and this has an adverse effect on handling and tyre wear in some cases. Rear axle weight limits also need to be taken into account.

 

Q. What’s the height of the trays?

A.Landcruisers are 1015mm (from floorboard to the top of the headboard).- A Landcruiser with a 2 inch Lift and 33 inch tyres will have an approximate headboard height of 2110mm and with a tradie roof rack the overall height is 2300mm.All other makes are 885mm (front floorboard to the top of the headboard).- A BT50 with a 2.5 inch lift and 32 inch tyres will have and approximate headboard height of 1960mm  and with a tradie roof rack the overall height is 2140mm. * all heights are approximates based on our own vehicles

 

Q. What happens to the style side?

A. If we are fitting the tray for you removal of the old tray is $165 inc gst. We remove it as quick as possible and take no responsibility for any damages to the old tray.  Disposal and or transport home is your responsibility should you wish to keep it.

 

Q. I have a Landcruiser and am looking to install a Jmacx Coil Conversion. Will it fit with your tray?

A. Yes – We have trays on a number of vehicle with this product fitted with great success.

 

Q. I see there are tooling marks on the sheet metal where it has been folded. Is this normal and can it be polished out?

 A. It is normal for the hydraulic press to leave fold line marks on the sheet metal. It is not feasible to polish out these marks as it is both costly and loses the attractive mill finish of the raw sheet metal. Once you start polishing aluminium you need to do the whole panel and it rarely looks as good as the factory mill finish.

 

Q. Can you fit a dual battery in your toolbox?

A. Our current behind the wheel tool box is not designed for a battery. Some Lithium may fit.

Q. Can I get a timber floor?

A. No we do not offer a timber floor. We offer a fully welded 4mm 5083DNV marine grade aluminium floor as our standard. We have found this plate the best in terms of strength and functionality. Timber is high maintenance and becomes weak over time.

 

Q. Are tail lights included with the tray?

A. Yes all our trays come standard with premium LED tail lights and number plate lights. On some of our more popular models we provide the plugs on the wiring for a true plug and play install.

 

Q. Can I change the headboard design or profile?

A. Our headboards are our own design which is CNC mandrel bent for the best fit and high quality bends as possible. We don’t change our standard sizes as our machinery and tooling are set up for our standard designs.

 

Q. Can I get the tray fully painted?

A. We do not offer this option. We offer the sideboards, tool box lids and mud guards only as painted extras. We don’t offer full tray painting as an option. If you are running aggressive all terrain or mud terrain tyres we recommend not painting the mudguards and tool boxes.

 

Q. Do you powder coat the trays?

A. We do not offer powder coating as an option. We prefer paint and we use high quality 2 pac pack systems for the best finish.

 

Q. What water tank options do you offer?

A. We have a 43ltr aluminium water tank option for our package two trays. We also have a 43ltr behind the wheel and 40ltr in front of the wheel water tank option. We do not offer stainless or plastic water tanks as an option. We have spent many years of development and rigorous testing on the harshest conditions to come up with these options.

 

Q. Do you make an under tray fuel tank?

A. We prefer to refer you to TJM, Ironman or ARB for a premade aftermarket replacement tank. These work more effectively with the vehicles fuel system and are more cost effective. We can design and build custom tanks on request for industrial and marine applications.

 

Q.Where does the fuel filler go?

A. We have brackets for all models designed which utilizes the existing filler neck and cap. You can choose to fit a locking cap. We offer a fuel filler relocation kit for the Landcruiser dual and single cabs as an option.

 

Q. If I fit a drawer will I lose my spare tyre?
A. No. the spare tyre mounting configuration stays the same on all dual cab except for the Landcruisers. We move the spare tyre mount onto the headboard for the Landcruisers.

 

Canopy FAQ’s

Q. Is it cheaper to use one of your standard package designs?

A. Our package are based on what is most popular and works well. We discount our packages for the best value for money. We have eight packages ready to build to suit most makes and models.

 

Q. I don’t need a roof rack –  Can I remove it from the package?

A. Yes you can- just let ours sales know what do not need and they will try to find a package that best suits your needs.

 

Q. Can I do the internal fitout down the track?

A. Yes. We can supply one of our modular drawer units and also a fridge slide. Complex internal layout are costly and take time- We will work with you to get the best value layout we can.

 

Q. What size tyres and wheels are your spare tyre holders set up for?

A. We have the holders on our trays and canopies set up for standard tyre sizes of 265/75/16- We have 40mm adjustment each way on the sizes and our standard tyre holders will take up to a 295/75/16 tyre with no issues. Please advise our sales team if you are running bigger than this.

 

Q. Is my canopy dust proof?

A. Yes. All of our canopies are dust and water proof. We have a pressurising vent to positively pressurise the canopy to prevent dust sucking in.

 

Q. Can I paint the canopy down the track?

A. Yes. Our doors are removable to make it easier when painting your canopy.

 

Q. Can I just get the doors painted on the canopy?

A. Yes. All our doors are removable for paint. Painting the doors only is cheaper option and it still looks great. Vinyl wrapping is also getting popular.

 

Q. Can you screw into your canopies?

A. Yes our canopies are fitted onto box section so there is room to bolt, rivet and nut but we prefer to weld.

 

Q. How does your canopy secure to your tray?

A. Our canopies are bolted to the tray floor using 4 x M10 bolts or 6 x bolts on a Single Cab.

 

Q. How hard is it to undo the canopy to wind off?

A. It is 20-30mins quicker if you have electric tools (impact driver).

 

Q. Can I get quick release latches to secure my canopy to the tray?

A. No – we only bolt our canopies down. We offer no warranty on our tray or canopies if you decide to run quick release options for the canopy.

 

Q. What fridge slides can I get?

A. All our standard packages are design with the largest slide in mind. We can swap to a smaller straight slide but cannot alter the internal layout of the canopies. We do not offer the side slide variants.

 

Q. Do the Drawers remove from the canopy?

A.  The drawers are designed and built with a one piece non removable runner. We use this style of runner to ensure the drawers can have a heavier load rating and do not slide off accidentally when parked off camber causing possible damage and harm.

 

Q. What wiring packages do you offer? Can I supply my own gear to wire in?

A. We offer a budget, basic, weekender and deluxe wiring package. We use Redarc and Narva components. We have our canopies design based around using our wiring panel and fuse boxes and sockets. Contact our Sales team for more information.

 

Q. I have a tray already- what canopy package can I get?

A. We only build our canopy packages to suit our existing trays. We do offer a generic canopy for third party trays which has the same Norweld design and build quality. Internal fit outs and dog pods are not for these. Contact our sales team for more info.