FREQUENTLY ASKED QUESTIONS

General FAQ’s

 

Can I get a custom-designed tray or canopy?

The short answer is no. We offer a fixed range of products and sizes which are carefully designed and thoroughly tested. The R&D process typically takes hundreds of hours to ensure the end product meets our high standards to be worthy of the Norweld name and guarantee.

I’m a long way away – how do you build it without my car?

We do not need the vehicle at all for the build. Fitting takes a day if you come to us at one of our 3 locations in Cairns, Brisbane or Sydney. For additional costs, we can ship to you or a freight depot nearest to you.

How does the shipping work? 

We send the tray or tray and canopy on custom-made pallets. Any trays with drawer will have a stand to protect the drawer and tank from damage. We can send to a depot or business address with a forklift. We have secured the best rates to depots in each major centre. Remote or non-metro will see an increase in the freight costs.

I’m buying a new Landcruiser or Hilux – can the dealer fit it?

If the vehicle is getting built and is not in the country we can use our redirection codes to get the vehicle bought to us pre-delivery for install of our products. The shipping costs will be lower if you live in a non-metro area and we do not charge for in-house fitting at our workshop. Our redirection codes are 301051 for Cairns, 301145 for Brisbane and 301240 for Sydney.

Tray FAQ’s

 

How does the tray get mounted to cab chassis?

Our mounts bolt to the vehicle and then the tray bolts to the mounts. This eliminates any cracking.  When you fully weld mounts they tend to flex and crack this is why we bolt them.

If I fit a drawer will I lose my spare tyre?

No. the spare tyre mounting configuration stays the same on all dual cab except for the Landcruisers. We move the spare tyre mount onto the headboard for the Landcruisers. Under tray tyre mounting options are not available for the 79 series dual and single cabs.

The tray size measurements are they OD?

Yes, they go from the front of the headboard to the back the of the tray. Please see our tray dimension sheet for more info.

What sizes are the trays?

Our Landcruiser trays are 1850 wide and 1826 long for Dual- 2426 long for Single Cab.

BT50, Ranger, Dmax, New Hilux, Colorado and Navara Dual Cab trays are 1915mm wide and 1800mm long, space cab is 2100 and Single cab we offer 2500

I see there are marks on the sheet metal where it has been folded and welded. Is this normal and can it be polished out?

It is normal for the hydraulic press to leave fold line marks on the sheet metal. It is not feasible to polish out these marks as it is both costly and loses the attractive mill finish of the raw sheet metal. Once you start polishing aluminium you need to do the whole panel and it rarely looks as good as the factory mill finish. We still build our trays and canopies by hand and there will be marks from fabrication, handling and weld penetration.  This is impossible toavoid  due to the nature of being a hand-made product.  A painted finish is offered to the main panels for those wanting a smooth and easy to maintain the look.

Can I change my tray/ canopy between vehicles, different make/model?

Our trays and canopies allow for transfers between vehicles of similar lengths. For instance, a BT50 package will fit a New Hilux. Similar model sizes listed in the question above. If you keep buying dual cabs they will fit.

Can I get the tray a custom length?

Unfortunately no- we have designed our tray for the optimal size in similar sizes to the dual cab genuine trays. We are mindful of rear overhang once a canopy is fitted and also GVM of the vehicles once loaded. Longer trays usually mean that the rear is subject to more weight and this has an adverse effect on handling and tyre wear in some cases. Rear axle weight limits also need to be taken into account.

What’s the height of the trays?

Landcruisers are 1015mm (from floorboard to the top of the headboard).- A Landcruiser with a 2-inch Lift and 33-inch tyres will have an approximate headboard height of 2110mm and with a tradie roof rack, the overall height is 2300mm.

All other makes are 885mm (front floorboard to the top of the headboard).- A BT50 with a 2.5 inch lift and 32 inch tyres will have and approximate headboard height of 1960mm  and with a tradie roof rack the overall height is 2140mm. * all heights are approximates based on our own vehicles

What happens to the style side?

If we are fitting the tray for your removal of the old tray is $165 inc gst. We remove it as quick as possible and take no responsibility for any damages to the old tray.  Disposal and or transport home is your responsibility should you wish to keep it. A salvageable removal is $660 and we will help load and strap the tray down.

I have a Landcruiser and am looking to install a Jmacx Coil Conversion. Will it fit with your tray?

Yes- We have trays on a number of vehicles with this product fitted with great success. Our own Landcruiser is fitted with this system and our trays are designed to work with this product.

Can you fit a dual battery in your tool boxes?

Batteries in toolboxes are not advised- Some lithium and AGM may fit – We advise against it due to the excess weight after the rear axle. Better to have mounted in between the axles. No warranty on tool boxes with batteries fitted inside.

Can I get a timber floor?

 No, we do not offer a timber floor. We offer a fully welded 4mm 5083DNV marine grade aluminium floor as our standard. We have found this plate the best in terms of strength and functionality. Timber is high maintenance and becomes weak over time.

Are tail lights included with the tray?

Yes, all our trays come standard with premium LED tail lights and number plate lights. On some of our more popular models, we provide the plugs on the wiring for a true plug and play install.

Do LED tail lights cause radio interference?

Most modern 4wd’s come with standard incandescent bulbs. LED tail lights, Spot lights and Light Bars may affect your vehicle as they are an aftermarket product. Not all vehicles are affected and Norweld takes no responsibility for this.

 Can I change the headboard design or profile?

 Our headboards are our own design which is CNC mandrel bent for the best fit and high quality bends as possible. We don’t change our standard sizes as our machinery and tooling are set up for our standard designs. Our signature look will not be altered.

Can I get the tray fully painted?

We offer the sideboards, tool box lids and mud guards only as painted extras. We don’t offer full tray painting as an option. If you are running aggressive all terrain or mud terrain tyres we recommend not painting the mudguard and tool boxes.

Do you powder coat the trays?

We do not offer powder coating as an option. We prefer paint and we use high quality 2 pac pack systems for the best finish. We do not offer full-colour coding of the trays. You may do this once delivery is taken.

What water tank options do you offer?

We have a 43ltr aluminium water tank option for our trays. Tapered behind the wheel water tanks have been discontinued and removed from our range.

We do not offer stainless or plastic water tanks as an option. We have spent many years of development and rigorous testing on the harshest conditions to come up with these options.

Do you make an under-tray fuel tank?

We prefer to refer you to TJM, Ironman or ARB for a premade aftermarket replacement tank. These work more effectively with the vehicles fuel system and are more cost effective. We can design and build custom tanks on request for industrial and marine applications.

Where does the fuel filler go?

We have brackets for all models designed which utilizes the existing filler neck and cap. You can choose to fit a locking cap. We offer a fuel filler relocation kit for the Landcruiser dual and single cabs as standard.

Do LED tail lights cause radio interference?

Most modern 4wd’s come with standard incandescent bulbs. LED tail lights, Spotlights and Light Bars may affect your vehicle as they are an aftermarket product. Not all vehicles are affected and Norweld takes no responsibility for this.

Will I need a GVM upgrade on my Vehicle?

If you are fitting a tray only it may not be needed. If you are fitting a tray and canopy we highly recommend it. Tray and canopy packages combined with typical 4×4 accessories increase the weight of a vehicle. A GVM upgrade is recommended on most makes and models to ensure trouble-free touring, and for your vehicle to remain legal when loaded. Any reputable 4×4 Accessory or Suspension Store can assist. We list approximate weights of our packages on our brochure and price list.

Canopy FAQ’s

 

Is it cheaper to use one of your standard package designs?

Our packages are based on what is most popular and works well. We offer a discounted price on our packages for the best value for money. We have a number of packages ready to build to suit most makes and models. We do not offer custom builds. Our packages have been designed and tested and are the result of many years of R&D and testing.

I have a tray already- what canopy package can I get?

We only build our canopy packages to suit trays. We do not design and build canopies for third party trays. For the best-finished look, ergonomics and peace of mind, a complete Norweld tray and canopy package is best. Contact our sales team for more info.

I don’t need a some of the features in the package –  Can I remove it from the package?

Some options cannot be removed or altered – just let our sales know what do not need and they will try to find a package that best suits your needs. Due to our design and production methods, some features are standard across all models.

Can I do the internal fit-out down the track?

Yes, you are welcome to personalise your canopy once you have taken delivery. Complex internal layouts are costly and take time. Unfortunately, we do not offer this service or the retro fitting of internal layouts. We will work with you to get the best value layout we can.

What size tyres and wheels are your spare tyre holders set up for?

We have the holders on our trays and canopies set up for standard tyre sizes of 265/75/16- We have 40mm adjustment each way on the sizes and our standard tyre holders will take up to a 295/75/16 tyre with no issues. Please advise our sales team if you are running bigger than this.

Is my canopy dust proof?

Yes. All of our canopies are dust and water proof. We have a pressurising vent to positively pressurise the canopy to prevent dust sucking in.

Can I paint the canopy down the track?

Yes. Our doors are removable to make it easier when painting your canopy.

Can I just get the doors painted on the canopy?

Yes. All our doors are removable for paint. Painting the doors only is a cheaper option and it still looks great. Vinyl wrapping is also getting popular.

Can you screw into your canopies?

Yes, our canopies are fitted onto box section so there is room to bolt, rivet and nut but we prefer o weld.

How does your canopy secure to your tray?

Our canopies are bolted to the tray floor using 6 x M10 bolts

How hard is it to undo the canopy to wind off?

It is 20-30mins quicker if you have electric tools (impact driver).

Can I get quick release latches to secure my canopy to the tray?

No – we only bolt our canopies down. We offer no warranty on our tray or canopies if you decide to run quick release options for the canopy.

What fridge slides can I get?

All our standard packages are designed with the largest slide in mind. Our default option is the Clearview ES220. We can remove the slide but cannot alter the internal layout of the canopies. We do not offer the side slide variants. We do not offer canopies to suit the 95-litre Waeco. To save space and weight upright fridges are a great alternative.

Do the Drawers remove from the canopy?

The drawers are designed and built with a one-piece non-removable runner. We use this style of runner to ensure the drawers can have a heavier load rating and do not slide off accidentally when parked off camber causing possible damage and harm.

What wiring packages do you offer? Can I supply my own gear to wire in?

We offer a budget, basic, weekender and deluxe wiring package. We use Redarc and Narva components. We have our canopies design based around using our wiring panel and fuse boxes and sockets. Contact our Sales team for more information.